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Returns and Exchanges

Returns and Exchanges


Returns
Most unworn items sold by Central Supports may be returned within 10 days of purchase for a refund minus a restocking fee of 15% (minimum $5.00). All items returned must have a Return Authorization number. Please contact us by email: support@centralsupports.com or by phone (800) 380-5982 to obtain a Return Authorization number. Any items that are returned with missing or damaged packaging will not be accepted. CentralSupports.com will pay all shipping costs if the item delivered to you was a result of our error.

We cannot guarantee the sizing of an item. The sizing on our websites come directly from the manufacturer listed sizing. Please make sure the sizing is correct before ordering your item.

Non-Returnable and Non-Exchangeable Items

Any item that is beyond 10 days from purchase date.

Any item that is not in it’s original condition, is damaged,
   smells of smoke or other pollutants, or is missing parts.

Any item that is missing the appropriate instruction manuals.

Any item that is missing the original packaging material.

Any special order items or items listed on the website as non-refundable

For hygienic reasons, items such as:
Compression Hosiery, All Socks, Hernia Supports, Maternity Supports,AFO's, Shoe Insoles, Heel Cushions/Pads,
Topical Ointments, Pillows, Mattress Pads, or Cushions.


Non-Returnable items sent to Central Supports will be returned to the customer at the customers expense.

 

Exchanges
If you have purchased the wrong size support, and would like to exchange it for a different size, please contact us by email: support@centralsupports.com or by phone (800) 380-5982 to obtain a Return Authorization number. All shipping charges are the responsibility of the customer. Please note that we are unable to exchange items that have been damaged, worn or dirty due to use.

Other Information

If the item(s) is returned to CentralSupports with authorization but past the 30 day return time then a store credit will be issued.

If the item(s) is returned to CentralSupports without a return authorization, it will be returned to the customer at the customers expense or subject to a 50% restocking fee.

If the item(s) is returned to CentralSupports not in new condition, it will be returned to the customer at the customers expense or subject to a 50% restocking fee.

If the item(s) is returned to the manufacturer without our
authorization, it will not be credited to your account and will be returned at the customers expense.

Orders where delivery has been refused by the Customer will be treated the same as a return for refund.


Special Information for Personal Care Items

Medical compression hosiery and socks, just like any other sheer material, can easily snag, tear a hole, or run. Take special care when applying and washing these products. Snags, holes and runs are not manufacturer defects and refunds or exchanges will not be given for these situations.